BAD SERVICE

Good Day Vodacom Team,

I called the customer care service of vodacom 082 135 on The 28th May 2020 @ 12:03 PM from Johannesburg South and was put through to an consultant Mr. Karabo who couldn't really resole my problem due to the fact that I got frustrated with Mr. Karabo who simply couldnt hear my request. Hence I have asked to speak to a Manager and waited for 5 minutes before I spoke to a manager of Vodacom.

To my surprise I was very shocked when this manager Mr. Tego simply had a tone of voice during our conversation. He mad it very clear that his consultant Mr. Karabo couldnt assist me hence the coverage of my area was bad. What i cant understand is how is it that I can hear this consultant but he cant hear me?

Throughout our discussion Mr, Tegho the manager on duty that day had a tone of voice and his whole approach wasnt professional nor was it sincere. I myself are a manager of a company and when I approach a customer abruptly,crude and with a tone of voice like its the customers "fault" then I will get disciplined immediately.

I had to tell the manager who to do his job and that when he deals with a furious customer like myself he has to be calm headed and not ****y, Now Vodacom Team you tell me is this the level of service you are allowing your staff to apply.

Bare in mind your about service right? then why is it that your staff isnt on board with the term "happy customer, happy Vodacom"?

I'd like this matter to be addressed immediately or else I will take this matter further.