Bad Service

I Signed up for Vodacom Fibre, it took them two weeks to figure out what was wrong with the router that they sent me. The salesman promised me that someone would come check the line, it’s the 22nd today and still no one came to check it. Salesman also promised me that the fiber box outside would be refitted again but also nothing has been done yet. He doesnt return my calls or reply to messages . When I do get hold of him then he always has stories and says he will get back to me but never does. I really thought I would get good service from Vodacom. Actually regret moving from Mweb to Vodacom. When I sent email to customer service, then either never reply or take days to reply without nothing being resolved