BAD SERVICE
I was in contact with Nelisiwe Ntuli from 19 June 2024 regarding fibre installation. When the installation was approved I insisted that one of my other contracts be upgraded for the fibre. It was agreed. The installation was completed by 26 June 2024 and the next minute I get an invoice for R15232.99. Since then I have been in contact with Nelisiwe Ntuli regarding the above and every time I was told that she has sent the query to the relevant department and I will get a call from them. No call, no credit and now my service has been disconnected. VADACOM service is pathetic. I want my service connected and a credit passed for the R15232.99
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
30 Sept 2024, 09:57 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2024, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
02 Oct 2024, 10:23Impossible
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Its easier to answer with "we were not able to make contact"
There you have 3 ;numbers now that are all working, do not give me the above nonsense answer
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Its easier to answer with "we were not able to make contact"
There you have 3 ;numbers now that are all working, do not give me the above nonsense answer
's update02 Oct 2024, 10:23
Reviewer Update
Impossible
***
***
***
Its easier to answer with "we were not able to make contact"
There you have 3 ;numbers now that are all working, do not give me the above nonsense answer
***
***
***
Its easier to answer with "we were not able to make contact"
There you have 3 ;numbers now that are all working, do not give me the above nonsense answer
's updateReviewer Update
11 Oct 2024, 12:48It has now been almost 2 weeks since I first lodged my complaint on Hello Peter.
There have been 2 people who contacted me with regards to my problem and made all these wonderful promises to look into the situation and that is where we are still at. Still looking into the problem and the problem of a R15000.00+- invoices and no service is still there.
Vodacom customer service admitted that the area I stay in was not suitable for the system I first had (recording available) and I should never have been charged for early cancellation. That being the reason why I switched to Fibre.
If I have not had any luck and should my service not be re-connected by Saturday 12 October 2024, I will lodge a complaint with the CONSUMER COUNCIL OF SOUTH AFRICA on Monday 14 October 2024.
Hester Denny
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There have been 2 people who contacted me with regards to my problem and made all these wonderful promises to look into the situation and that is where we are still at. Still looking into the problem and the problem of a R15000.00+- invoices and no service is still there.
Vodacom customer service admitted that the area I stay in was not suitable for the system I first had (recording available) and I should never have been charged for early cancellation. That being the reason why I switched to Fibre.
If I have not had any luck and should my service not be re-connected by Saturday 12 October 2024, I will lodge a complaint with the CONSUMER COUNCIL OF SOUTH AFRICA on Monday 14 October 2024.
Hester Denny
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's update11 Oct 2024, 12:48
Reviewer Update
It has now been almost 2 weeks since I first lodged my complaint on Hello Peter.
There have been 2 people who contacted me with regards to my problem and made all these wonderful promises to look into the situation and that is where we are still at. Still looking into the problem and the problem of a R15000.00+- invoices and no service is still there.
Vodacom customer service admitted that the area I stay in was not suitable for the system I first had (recording available) and I should never have been charged for early cancellation. That being the reason why I switched to Fibre.
If I have not had any luck and should my service not be re-connected by Saturday 12 October 2024, I will lodge a complaint with the CONSUMER COUNCIL OF SOUTH AFRICA on Monday 14 October 2024.
Hester Denny
***
There have been 2 people who contacted me with regards to my problem and made all these wonderful promises to look into the situation and that is where we are still at. Still looking into the problem and the problem of a R15000.00+- invoices and no service is still there.
Vodacom customer service admitted that the area I stay in was not suitable for the system I first had (recording available) and I should never have been charged for early cancellation. That being the reason why I switched to Fibre.
If I have not had any luck and should my service not be re-connected by Saturday 12 October 2024, I will lodge a complaint with the CONSUMER COUNCIL OF SOUTH AFRICA on Monday 14 October 2024.
Hester Denny
***
's updateReviewer Update
21 Oct 2024, 08:55OK THIS IS IT!!
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
's update21 Oct 2024, 08:55
Reviewer Update
OK THIS IS IT!!
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
's updateReviewer Update
22 Oct 2024, 10:06CAN I NOW EXPECT AN ANSWER?
OK THIS IS IT!!
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
OK THIS IS IT!!
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
's update22 Oct 2024, 10:06
Reviewer Update
CAN I NOW EXPECT AN ANSWER?
OK THIS IS IT!!
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????
OK THIS IS IT!!
On Tuesday 15 October I received an SMS from Vodacom as follows:
"Your service ticket with reference number A3-202W-Y9J121 has been closed"
NOTHING HAS BEEN DONE. only empty promises made.
I look at the HELLO PETER website and am astounded at how many complaints there are with VODACOM.
I have joined the NATIONAL COMSUMER COUNCIL and should I not have a copy of the credit note for R14253.85 excluding VAT, I will register my complaint with NNC.
Do the people who work for VODACOM not have pride in what they do ....and know their jobs?????