BAD SERVICE

I had the worst service this week from you guys.<br> I filed and sent a insurance claim on Tuesday morning and I was told it will take 24 hours to be processed.I waited.On Friday I CALLED IN AND I WAS TOLD THAT THEY FORGOT TO PROCESS IT and I had to hold for long while it got processed.<br> I was told Ill get a device for R1500 while ive been paying for R2500 cover.I went to Voda shop at Westgate and was serviced by Wilson,the best agent I ever met with.If only all your employees were like him.<br> He called your insurance line and was on hold for 48 minutes.Finally Innocentia answered,the worst,arrogant and *********** agent Ive ever dealt with.Wilson had to ask for the duty manager and was told that no one was available.After a long battle with her I was finally told to choose a handset to the maximum insured value.....I chose one and was tyold it was not available and must come back mid-week....Poor guy had to check whoich store has it,now I have to travel to Sandton tomorrow..<br> Ive been with Vodacom since 1998,after this shocking experience I really doubt Il renew my contracts with you guys<br>