AM
Anica M
1 reviews | Active since Sept 2020
27 Oct 2020, 10:53
Bad Service
My experience in 2018 with Vodacom after settling my cellphone contract was appalling. They kept deducting an instalment and claimed they had not received payment after all the emails, proof of payment sent and cancellation form sent. Thanks to ICASA for helping me resolve in less than 3 days after struggling for so long. A paid up letter & profile update was done.
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Vodacom's replyOfficial
27 Oct 2020, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team