BAD SERVICE

I had an account with Vodacom, i had some business issues and my account was handed over to legal. I have settled my account, i app**** for a new contract but Vodacom declined me, which i understand, they told me i have to phone legal as to find out what i need to settle, i phoned ***, they then told me all my accounts are settled in full. great, i phoned them back because they have to make a note on the system in order for me to qualify for a contract again, and this is where the issue started, no one answers ***, i keep on holding for 20min till someone answers and transfers me again to another person, i just need to get through to them to make a note and tell me whats going on, on my account? i keep on speaking to the automation voice and then the phone drops?? BAD SERVICE !!!!!