RL
Rethabile L
1 reviews | Active since Sept 2015
16 Aug 2022, 18:43
Bad service
I had the worst experience with Vodacom, sales consultant **** to me about the Change of fee and now they charging me a penalty fee because I asked for the recording of the call . I’m so frustrated and disappointed and the customer care agents kept hanging up the phone when I asked them to rectify
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Vodacom's replyOfficial
17 Aug 2022, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Aug 2022, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team