BAD Service
I upgraded my mobile online but was issued a new contract with another number. I have tried everything in my power to get this sorted. I am now paying for my original two contract and a new contract. All I want is for Vodacom to cancel the new contract and apply it to my original number. Customer care is hopeless, I went in store and was told they cant help, phoned head office, couldnt help, was given an email address *********** the email bounced back. Is there anyone from Vodacom that can help????!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2022, 14:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2022, 14:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
04 Mar 2022, 11:14 Good day You clearly do not understand what the problem is! September 2021 I did an online upgrade for the number ****7276 to enable me to get a new phone. But A new contract was opened with a new number in error by yourselves. In December 2021 I enquired the error with Vodacom by telephone, wanting to cancel the new number and transferring the contract to my existing phone 0******7276, which was my original intention! They told me it would be sorted. On 30th December I received sms informing me my contract 0******7276 had been upgraded. On receiving my invoice I realised the error, they had upgraded my existing number but the new number (contract) was still on the invoice. Please will you refer to your last mail to me and advise further. If this is how long standing customers are treated, it is a very sad state of affairs!! Regards Louise Roberts
's update04 Mar 2022, 11:14
Reviewer Update
Good day You clearly do not understand what the problem is! September 2021 I did an online upgrade for the number ****7276 to enable me to get a new phone. But A new contract was opened with a new number in error by yourselves. In December 2021 I enquired the error with Vodacom by telephone, wanting to cancel the new number and transferring the contract to my existing phone 0******7276, which was my original intention! They told me it would be sorted. On 30th December I received sms informing me my contract 0******7276 had been upgraded. On receiving my invoice I realised the error, they had upgraded my existing number but the new number (contract) was still on the invoice. Please will you refer to your last mail to me and advise further. If this is how long standing customers are treated, it is a very sad state of affairs!! Regards Louise Roberts
's updateReviewer Update
04 Mar 2022, 11:52I was contacted via email, even after I responded to the mail, I was not answered?!!
's update04 Mar 2022, 11:52
Reviewer Update
I was contacted via email, even after I responded to the mail, I was not answered?!!