TL
Tshepo L
1 reviews | Active since Nov 2017
17 Sept 2019, 10:20
Bad service
Why always when you try to call Vodacom customer service you don't get through...the automated machime will tell you that they are facing high volume of incomings...so who must we speak to if you need to make arrangements with your debit s...coz I need it to shift debit date. Hai ths guys
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Sept 2019, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2019, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TL
Tshepo L's updateReviewer Update
18 Sept 2019, 14:44No one bothered to call me...I had to call and asked to be transferred to accounts department so that I can tell whoever to shift the debit date to 30th coz this is what you will do ... you will cut me off as soon as debit bounce because you have power...this service is disgusting ...hai I really regret taking contract with you...atleast give me the email address where I can put everything down or give me direct number
TL
Tshepo L's update18 Sept 2019, 14:44
Reviewer Update
No one bothered to call me...I had to call and asked to be transferred to accounts department so that I can tell whoever to shift the debit date to 30th coz this is what you will do ... you will cut me off as soon as debit bounce because you have power...this service is disgusting ...hai I really regret taking contract with you...atleast give me the email address where I can put everything down or give me direct number
Vodacom's replyOfficial
18 Sept 2019, 16:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have provided you feedback with regards to your query. Regards, Consumer Website Team
Vodacom's reply18 Sept 2019, 16:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have provided you feedback with regards to your query. Regards, Consumer Website Team