rR
rhyno R
1 reviews | Active since Jan 2025
04 Aug 2025, 14:45
Bad Service
I will never upgrade my Vodacom contract again. Vodacom deducted more than they were supposed to. I visited the Brooklyn branch, but they couldn’t assist me—they only logged a call. I also contacted the call centre, but still haven’t received any feedback. I’m extremely disappointed in Vodacom’s poor service and lack of accountability. It seems taking money is easy, but resolving issues is not a priority. Now they want to blame Google for it and play store.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Aug 2025, 08:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2025, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
rR
rhyno R's updateReviewer Update
06 Aug 2025, 10:33I’m extremely disappointed with the service from Vodacom. You deducted money from my account without reason, and trying to get it refunded has been a complete nightmare. Every day it's just one excuse after another, with no proper feedback. To make matters worse, the call I logged was closed this morning without resolving anything.
How do you justify taking money from a paying customer for something that wasn’t provided or used? I will never upgrade my contract with Vodacom again — the service is simply unacceptable. When customers miss a payment, you’re quick to call and even blacklist them, but when you take extra money, no one takes accountability or offers any real help.
rR
rhyno R's update06 Aug 2025, 10:33
Reviewer Update
I’m extremely disappointed with the service from Vodacom. You deducted money from my account without reason, and trying to get it refunded has been a complete nightmare. Every day it's just one excuse after another, with no proper feedback. To make matters worse, the call I logged was closed this morning without resolving anything.
How do you justify taking money from a paying customer for something that wasn’t provided or used? I will never upgrade my contract with Vodacom again — the service is simply unacceptable. When customers miss a payment, you’re quick to call and even blacklist them, but when you take extra money, no one takes accountability or offers any real help.
rR
rhyno R's updateReviewer Update
06 Aug 2025, 18:09Another day has passed with no phone call as promised and still no feedback. The service has been extremely disappointing — no senior manager, no regional representative, and no branch manager available to assist.
I can confidently say this is not just bad service — it’s no service at all. I will never upgrade with Vodacom again.
rR
rhyno R's update06 Aug 2025, 18:09
Reviewer Update
Another day has passed with no phone call as promised and still no feedback. The service has been extremely disappointing — no senior manager, no regional representative, and no branch manager available to assist.
I can confidently say this is not just bad service — it’s no service at all. I will never upgrade with Vodacom again.
rR
rhyno R's updateReviewer Update
07 Aug 2025, 15:38So, Vodacom incorrectly bills me, takes my money, and that’s just supposed to be okay? I’ve received no feedback, and no one seems willing to assist.
Why is money being taken from customers for no valid reason, and when it comes to issuing a refund, suddenly no one is available or takes responsibility?
The level of service is absolutely unacceptable. I visited a Vodacom store again today – the third time – and still, no one could help me with my query.
It’s honestly shocking how poorly this matter is being handled.
rR
rhyno R's update07 Aug 2025, 15:38
Reviewer Update
So, Vodacom incorrectly bills me, takes my money, and that’s just supposed to be okay? I’ve received no feedback, and no one seems willing to assist.
Why is money being taken from customers for no valid reason, and when it comes to issuing a refund, suddenly no one is available or takes responsibility?
The level of service is absolutely unacceptable. I visited a Vodacom store again today – the third time – and still, no one could help me with my query.
It’s honestly shocking how poorly this matter is being handled.