TS
Tilana S
1 reviews | Active since Apr 2023
13 Nov 2023, 14:00
Bad service
I paid my vodacom account 2 weeks ago. Today they have not allocated my payment and now have disconnected my line due to non payment. I changed from debt order to eft as debit order did not go off and I sat with the same issue and now with eft the just don't allocate payments and then disconnected your line. This is really ridiculous
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Nov 2023, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2023, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TS
Tilana S's updateReviewer Update
13 Nov 2023, 14:11This happens every second month. It needs to be fixed internally. So that they staff actually do what they are supposed to do.
I will wait for the call
I will wait for the call
TS
Tilana S's update13 Nov 2023, 14:11
Reviewer Update
This happens every second month. It needs to be fixed internally. So that they staff actually do what they are supposed to do.
I will wait for the call
I will wait for the call
TS
Tilana S's updateReviewer Update
14 Nov 2023, 13:50vodacom has still not phoned me back. The service is pathetic. My payment still is not reflecting on my account after 2 weeks
TS
Tilana S's update14 Nov 2023, 13:50
Reviewer Update
vodacom has still not phoned me back. The service is pathetic. My payment still is not reflecting on my account after 2 weeks