Bad Service

Good day

Ruth Roberts ***

We upgraded 4 lines with Vodacom biggining September 2021.

Agent assisting us was Mohammed.

Deals was loaded we expected divery within 2 days, but had to wait a nother week due to no stock availability.

On 15 September 2021 one phone was delivered with a Mercer Wizard notepad and modem.

This device was incorrect, because a Mercer Guru was requested. Mohammed confirmed that the wizard can open 360 degrees.

On 16 September 2021 we requested that this upgrade on *** should be canceled and the correct Laptop should be processed.

Vodacom said that the Notepad should first be returned than only can the upgrade be canceled.

On 17 September 2021 a collection request was logged that takes 7 to 14 working days.

Its 7 October 2021, the device was still not picked up by Ram, because Vodacom is to reluctant to process a collection order.

We've been phoning Vodacom nonstop since 16 September to rectify this but to no avail.

Our new tariffs kicked in the bill due end of October is R1600 was suppose to be R710 as per agreement with Mohammed.

No mention of upgrade fee or any extra charges was made or agreed upon.

Listen to the Call recording plz!

Last year it took us 6month to resolve incorrect upgrades and this year we going the same route.

Getting send from one department to another and getting no service or joy again out of Vodacom.

Is customer service not a priority or retaining clients not key!

Please come and collect your device, cancel the upgrade and sort our bill out.

Keeping my cool with your useless agents.

Awaiting a favorable response asap.

Regards

R Roberts *** *** *** ***