Bad service!!!

Vodacom has played with me and I can't recommend anyone to make use of vodacom as a service contractor. My line is on top up plan, when the sale lady called me for an upgrade, she changed my plan to an open line without my knowledge. I have a full three weeks asking them to resolve this without getting any help. I've been taken back and forth and told to wait till the 1st of September 2026. Meaning I can't use my own cellphone because it's on an open line plan. I was told to make use of another phone. Which phone? Was I provided with another phone by Vodacom to use? They couldn't say we can compensate you with someone much to use in the meantime. I'm so disappointed and this has made me to hate vodacom and I'll advise people to make use of other service provider if they don’t wanna feel the same pain I felt. It weekend now, and the whole weekend I won't be able to use my phone. Does Vodacom know the pain of having a phone but can't use? My phone is like a toy. It can't make calls but could only receive calls, what's that. That’s bull****.