LI
Lesley-Ann Isaacs
1 reviews | Active since Jan 2013
23 Jun 2021, 18:04
Bad service
I have been waiting 4 weeks for my fiber line to be moved. When I call and enquirer I get told that they within their 30 days and to expect them when i get a call. I’m will have to now pay for a month of data I didn’t get to use. I’m considering canceling my contract. I’m very disappointed in the service I have received from Vodacom and would not recommend anyone take out a fiber line with Vodacom
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Replies (2)
Vodacom's replyOfficial
23 Jun 2021, 18:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2021, 18:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LI
Lesley-Ann Isaacs's updateReviewer Update
25 Jun 2021, 14:01Good day
I have received correspondence from Vodacom, but what good is that if i still have not gotten my fiber line set up. This marks my forth week with out data.
I have spent so much money on data and my installment is coming up for my fiber line with vodacom. I'm sure that they will be taking their money on time.
28 days without my figure line connected and as im now working from home i need to keep buying data.
Very unhappy, and i feel i should have gone with another provider, maybe the service would have been better.
I have received correspondence from Vodacom, but what good is that if i still have not gotten my fiber line set up. This marks my forth week with out data.
I have spent so much money on data and my installment is coming up for my fiber line with vodacom. I'm sure that they will be taking their money on time.
28 days without my figure line connected and as im now working from home i need to keep buying data.
Very unhappy, and i feel i should have gone with another provider, maybe the service would have been better.
LI
Lesley-Ann Isaacs's update25 Jun 2021, 14:01
Reviewer Update
Good day
I have received correspondence from Vodacom, but what good is that if i still have not gotten my fiber line set up. This marks my forth week with out data.
I have spent so much money on data and my installment is coming up for my fiber line with vodacom. I'm sure that they will be taking their money on time.
28 days without my figure line connected and as im now working from home i need to keep buying data.
Very unhappy, and i feel i should have gone with another provider, maybe the service would have been better.
I have received correspondence from Vodacom, but what good is that if i still have not gotten my fiber line set up. This marks my forth week with out data.
I have spent so much money on data and my installment is coming up for my fiber line with vodacom. I'm sure that they will be taking their money on time.
28 days without my figure line connected and as im now working from home i need to keep buying data.
Very unhappy, and i feel i should have gone with another provider, maybe the service would have been better.