kK
karen K
1 reviews | Active since Feb 2022
08 Apr 2025, 12:58
bad service
My husband asked Vodacom the 12th of February to cancel our router,The contract expired the 31st March, They acknowedged it and said it would be cancelled as he as a contract phone by them aswell.They deducted the full amount for router again and i dont get any feedback from them.We are happy with Mtn and are considering changing our phones contracts to them
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Vodacom's replyOfficial
08 Apr 2025, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2025, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team