Bad service

Hi<br> I am VERY disappointed with the service at Vodacom Menlyn Repair Centre. I took my Blackberry Z30 for repairs on Sat March 14 2015. The lady at the counter said it takes 24 to 72 hours to give proper feedback. I was advised last week that my insurance claim was declined WITHOUT a valid reason. I tried calling the repair centre several times without success as their line stays engaged. Don't know what to do as this is my business number and I don't have a phone at present. Appalling service to say the least. Almost three weeks after I requested repairs on my Blackberry Z30 no response was given. I am extremely unhappy and I will think twice before taking out another contract with Vodacom ever again. I am forced to use someone else's phone at present. <br>