Bad Service

I opened an account with Vodacom online department in November, All was well untill I received the SIM card however my request to port my current number to the new Vodacom simcard was not honoured and I specifically told Shaeera Chetty (The Lady who was assisting me) that I want my number to be ported to that simcard as the intention was to use that simcard on daily basis. The good thing is I still have all the calls reference numbers.

Now here I am stuck with this simcard that I can’t use now on my phone as it’s a different number. I call back to try and fix the mess and no luck getting hold of the lady.

I send her an email in which she responds to say a Technitian will call me shortly to solve the problem. Days passes by, weeks. I send an email with no response and I start calling Vodacom and get a consultant who told me that she can only log the problem and it takes 7 working days to get a reply. I wait again for weeks no luck. At this point in time I’m still paying for simcard.

3 days later I start getting no response from the simcard and even when I put the sim on the phone it does not get recognized at all.

So I go to the store a gentleman that was helping me go to the system to check what happening and he tells me that my contract has been cancelled due to non payment.

Now I have statements that proves that money has been deducted from my account. Now I’m sitting here paying for the services that I don’t use and no decency what soever to tell me what is going.

Now I also find find out that I have been placed on a pre legal state which gets explained to me that it’s a bad condition which places me as defaulter on payments.

Now I’m not sure how these things happen but clearly something is not right at all and I need resolved ASAP.