Bad service

I am writing to express my disappointment with the service I’ve received from your Vodacom Highveld Mall branch.

I placed an order for an Xbox three weeks ago, and despite several follow-ups, I have still not received it. When I visited the store last week, I was told that the model I originally wanted was not available, so a smaller one was ordered instead — which never arrived. I then confirmed once again that I wanted the original model, and was informed it would be available from 7 November. It is now 12 November, and there is still no update.

To make matters worse, the store’s phones do not work, making it impossible to follow up. On the few occasions I have managed to reach someone, the delays have been blamed on the warehouse. This has been a very poor customer experience, and I find it unacceptable that products are advertised and promised when there is clearly a stock issue.

I have always been a loyal Vodacom customer, but this experience has made me seriously reconsider.