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CHARMAINE C

1 reviews | Active since Jul 2021

05 Jul 2023, 12:52

BAD SERVICE

Good day I wrote to you about my problem I have with Vodacom since the 16 June 2023 today 5 July 2023 still no satisfaction they delivered a phone and when I required if the installment is R279 THEY SAY NO R379 THAT IS FALSE SELLING IM WAITING FOR THEM TO PICK UP THE DEVIVE I WONT PAY R378 AS I WAS TOLD R279-00 THEY CANCELLED IT 8 DAYS AGO BUT STILL THEY CANT GIVE ME A PUDNO SO I CAN ASK RAM WHEN THEY WILL FETCH THE DEVICE. PEOPLE VODACOM IS QUICK TO HELP WITH UPGRADES BUT WHEN YOU ARE NOT SATISFIED AND WANT O RETURN IT THEY COME WITH STORIES. I NEED VODACOM TO FETCH THIS DEVICE BEFORE END OFF DAY PLEASE OR I WILL DROP IT OFF AT ANY VODACOM STORE PHONE ME *** CHARMAINE

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2023, 13:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team