Bad service

I have logged a ticket for a technician to come out and repair my line that was damaged by a maintenance group. When I phoned I was told that someone will call me in 24 - 48 hours. 48 hours later I phoned and told a Jonathan was linked to the ticked but he was off and I was to give it time till Monday. Monday I phoned requesting for someone to phone me and give me a ETA on when they will come out and fix the line no one could. By Tuesday again I phoned to get feedback.. I was told my priority is on low, and will only be escalated from then and in 24 to 48hours someone will be in contact with me..... Again 49 hours passed, which makes it a week later and I'm still waiting. In all businesses there is an escalation path to follow, supervisors to assist to get something done but I was told Vodacom does not have and I must wait.... A week of waiting and still no one can tell me when. or give any feedback.