Bad service

I am writing to formally lodge a complaint regarding the poor service I have experienced with Vodacom, specifically relating to the unsuccessful cancellation of my simo contract at the Vodashop in Protea Glen Mall. In May 2025, I visited the store to cancel my contract and was informed that my account was in arrears. I paid the required amount of R250 to settle the outstanding balance and was assured by the staff that my contract would be cancelled. However, I recently discovered that the contract was never cancelled, and Vodacom has continued to attempt to bill me for services I no longer use. Upon returning to the Vodashop in Protea Glen, I was told that it is not possible to cancel a contract account at a Vodashop, which directly contradicts the information provided to me in May. Despite paying the requested amount at that time, Vodacom continued to attempt to debit additional funds from my account, causing significant distress and negatively impacting my credit score. On 2 January 2026, I visited the store again and paid an additional R219 in an attempt to clear my name. I was told that a Team Leader, Thembeka from the Collections Team, would reach out to me, but I have yet to receive any communication. I have made several attempts to resolve this issue through Vodacom’s online platforms and by trying to contact the collections team using a new sim card, but my calls do not connect and simply end without resolution. This ongoing issue has deeply affected my livelihood, as I am now unable to secure housing for my children due to the negative impact on my credit profile. The lack of accountability and concern shown by Vodacom staff has been incredibly disappointing, and I am frustrated by the continuous inconvenience and financial hardship caused by this situation. I am requesting urgent assistance from Vodacom management to resolve this matter and restore my credit status. I hope that Vodacom values its customers and will take immediate steps to address the level of service provided at the Vodashop in Protea Glen Mall and the Collections Team. Your attention to this complaint is greatly appreciated, and I look forward to a prompt response.