Bad service

Being a loyal customer with vodacom for the past 11 years it's really sad to say that vodacom have become nothing but greedy and selfish without considering customers needs first. My first time for the year I've made a payment arrangement only to realise my line was still cut. I had no means of making payment as I could not access internet or telephone banking or even use my uber app. Eventually payment was made I've made several attempts to contact service provider which most of them are really rude and have been of no assistance, my line had been connected after 24 hours even after sending proof of payment but we are told it takes 1 to 3 hours. This has been my second worst experience with vodacom this year. As my first experience being a upgrade which I had to wait weeks to receive my device. Sad to say service from vodacom is nothing but pathetic.