BAD SERVICE

I have been in contact with the contracts and cancellations department *** to try and have my contract ported to pre paid and have had no useful service from them at all!

They don’t return calls EVER or don’t even seem to know what the process is to do a simple thing like porting to pre paid. I’ve dealt with like 5 people and none of them were able to help. A guy by the name of Lita is supposed to be assisting me but doesn’t bother returning any of my calls.

My matter was apparently escalated to the back office(don’t know what that means) but nothing is still done till today. I’ve been calling since the end of May, I’m disgusted at the service I have received from Vodacom!!

I have asked for the supervisors contact details so I can escalate the mattter but was told everything is internal so they can’t give those details. How does one get a hold of a supervisor in an instance like this where clearly his/her team members are not doing their job properly??

I cannot keep calling to sort out such a simple request like porting to pre paid. Surely it can’t be that hard to do!