Bad Service

End of January, begin February I took out a contract from Vodacom canal walk. Week later I discovered that the seal or cover that protect or makes the phone water proof is not closing probably. Now for weeks im being trying to get the replace. Been to the store, fone in three times and only yesterday 31/3/2015 I got some in the store(second time in the store) to book the job. Today a lady called to say I have to pay for the part yet this is a new phone how can the cover be worn already and if i have it in a cover.Three time I as told that a technician will call me before yesteray. Spoken to Tasrieka, Siviwe(tech) and Aviril Swarts - havent heard back from them and I decide yesterday to go in to the store. Job Number: ***. Now I alread wasted time to call and go to the store for only them to tell me that its not vodacoms problem if the device is fault, that what the lady told me I spoke with today. And I have to pay for the device. I purchased the phone from Vodacom and I have nothing to do with the supplier, also I dont see why I have to pay send the phone way for such a simple problem after I was told they can fix it in the store.