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Shenna P

1 reviews | Active since Jun 2018

03 Aug 2020, 08:21

bad service

i paid up my contracts and want to be assured that there will be no debit at the end of august . as i was calling to close up an agent advised me that i could qualify for the huawei p30 for 230 per month now when i say i would like it ,story is changed about price?

how do they work?

0
Replies (4)
Vodacom
Vodacom's reply03 Aug 2020, 10:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SP
Shenna P's update03 Aug 2020, 13:32
Reviewer Update
I have already made payment on the 25th and now I see that from what I paid a refund is due ,can someone please contact me asap as I do not anticipate a debit order going off this month

no one is calling me instead I am receiving smses?????

call center cannot help when I call . I don't get answers

SP
Shenna P's update04 Aug 2020, 10:27
Reviewer Update
no one has called me as yet
SP
Shenna P's update05 Aug 2020, 13:03
Reviewer Update
no help stilll