Bad service

I app**** for a laptop Friday 27th April and was advised that my application was approved and i received an sms at 09:44 with the reference number ***8 also advising that it has been approved. The agent also advised me that i should get deliver Monday or Tuesday. I than called the call center on Monday to get the waybill number to track my deliver and I was advised that they don't find any order for me on there system. I am very upset as i needed the laptop ASAP and i had patience with the consultant even though she was still on training because while i was on the phone with her there was someone at the back telling her what to say and what to ask yet i didn't mention anything. I chatted to a consultant this morning who advised me that they still don't see any orders on the system. I want my delivery today as i am going on leave and i was advised on Monday from another agent i will get delivery today