SL
Sylvia L

1 reviews | Active since Jan 2024

19 Jan 2024, 15:27

Bad service

Good day

I am so sad to write this letter to you, i need your assistance, i was having a contact with Vodacom for 24 months, i took 2 phones on August 2021, so i paid that contract for 24 months even thou we agreed on R500 but it changed to R624, i paid them until 26th of August 2023 and they called me and said my contract is become to an end, so they offered me another phone and i refused it, so they blocked my both sim card, so is fine but now they keep on calling me that i did not do cancelation so i am owing them R2044, i told them that i am not going to pay that amount because i am done paying my contact.

0
Replies (2)
Vodacom
Vodacom's reply20 Jan 2024, 13:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SL
Sylvia L's update20 Jan 2024, 15:49
Reviewer Update
Good day

Vodacom consultant contact me today the lady was not helpful worse she doesn't even know what is customer service im really not happy the matter was not solved. If possible will have to take this matter to Ombudsman