GP
George P

1 reviews | Active since Mar 2015

30 Mar 2015, 17:37

Bad Service

I got a SamSung S5 slim phone from Secunda Vodacom branch on contract. The phone it self is now two months old and the starting to give problems with the what's up app on the phone. So I did we the to the branch to give it in for repair they did a factory reboot on the phone in store and I got back, in order find that the problem is still there, so I sent it in again and again it come with the same problem. Then they sent it away for more proper repair on the phone. But still the phone have the problem. I phone head office today to tell them that I'm fed up with their bad services they give my and they are sorry but they can't replace the phone with a new one. They can't sent it in again for repair. But they make my wanna cancel my contract with them. They don't support me by giving me good service what I paying for each month

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 11:53
Official
Hello Emgee Pretorius,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team