Bad Service

Account Nr ***3-3 - Quotation Nr *** - cell number ***I took a contract with Vadacom 4 U at the Trade Route branch on 2019/11/28. I received 2 x P30 lite cellphones. On the 14th of December, 2019 the cell exploded in my hands, injuring myself. On the 17th December I took the cell to the branch, and was informed that it will be replaced with couple of days. This unfortunately, never happend, I then received a call on Monday the 13th January stating that the cell will be in the store for collection. I went to the store, and the cell was not there. To this date I have had no replacement of the cell, but the premiums are taken monthly from my account. Vodacom blames Huawei for the cell . This is so frustating as I have to keep running to the store to find out the outcome of this situtation, not much feedback is given by Vodam or Huawei, very dissapointing, I prefer for this contract to be terminated because of lack of customer service and the blame game. I wish not to deal with Vodacom or have any contract with them, please take your cell back and terminate my contract ASAP.