BAD SERVICE

Disputed Vodacom Fibre Account – No Prior Contact ReceivedDear Vodacom Team, I held a Vodacom Fibre contract for approximately 6 months. In November 2023, when our complex switched to MetroFibre, I cancelled my Vodacom contract. I believed everything had been finalised and had no further contact with Vodacom.I have not changed my address, email, or contact number since then. Despite this, I received no communication from Vodacom about an outstanding balance. I have only now, 24 months later, been contacted by lawyers demanding payment for alleged arrears, which I was not aware of.Upon receiving the email, I contacted Vodacom directly. The agent confirmed that I do not have an active account with Vodacom.Please explain why I was not contacted when payments stopped in November 2023, instead of receiving legal action 24 months later. If Vodacom did attempt to contact me, I request proof that I refused payment or ignored your correspondence