Bad service

Since last week Monday I have been reporting my fibre connection. After reporting the problem, i had to send an email for technicians The last technical report closed on Thursday. I changed my wifi password and the new main device name was created by a technician. Friday my connection was gone again and after 50 minutes on the phone, the assistant ended the call. On Sunday again I had to report the connection. Another fault was opened and still with no connection. Monday I called again and was told about the turnaround time of 48 to 72 hours and I must still wait. Taking into account the amount of hours I was actually connected in the past week. I gave a complaint at the complaints dep via email on Monday and up to now not one employer called regarding this. I missed a call in the afternoon and called back and was told that was calling about my connectivity and she will call me back. Up to now, no one called, my connection is still off and tomorrow is a holiday. No matter how I explain about the problems I'm experiencing since signing up with Vodacom, my complaints are being ignored. A router was sent during July to replace the current one but never reached me. I want answers from the Responsible employer at Vodacom about this as the call centre agents as well as complaints department fails to assist me and I am paying monthly but always have issues with connection and constantly without internet . This matter will surely also be handed to ombuds service department and bad reviews will follow.