Bad service

Being a vodacom contract customer for 24 years has now became a nightmare,all their investigation and my statement has been true and now they are done with theinvestigation I must then wait. I dealt with Fiona and Nolwazi and the respond was that I will be refunded the debit within 7days but guess what 7 days has turned into a month and now they no longer responding to my emails instate I am being made to speak to an automated messages like wow Shameel Joosub can you kindly resolve this issue as it has really affected me and my credit score from a consultant who was not paying attention but trying to build some sales irregardless of what I said as a customer. I will never recommend any vodacom customer to my family,friends and colleagues plus now your becoming too very expensive for my liking.