MM
Maria M
1 reviews | Active since Sept 2022
21 Sept 2022, 10:14
Bad service
Worst service I received from vodacom , their consultants give different information . I app**** for a contract which was approved and I received a phone which I returned it because it was not functioning ok instead of receiving another device for the same amount the cancelled my contract and said I should apply again in three months . Some consultants were saying no you must get another device and others said you should have kept the first one . Maybe they all need training . I have been a customer for a long time to be treated like this.
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Replies (3)
Vodacom's replyOfficial
21 Sept 2022, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2022, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Maria M's updateReviewer Update
21 Sept 2022, 13:48I will wait for the call
MM
Maria M's update21 Sept 2022, 13:48
Reviewer Update
I will wait for the call
MM
Maria M's updateReviewer Update
27 Sept 2022, 08:33I was expecting a call from vodacom as you had indicated , if no one was specifically assigned to assist me with the problem I have I will never be assisted . It will assist vodacom to make notes on the system about what should happen to our queries because I called everyday and I had different answers and frankly I don't see any supervision happening here because a supervisor would know how to resolve issues and fast . Come the 15th the will debit without blinking and I have been requesting for this matter to be handled before the 15th . I cannot pay the new contract if I don't have a device pls let them cancel please . I don't want to deal with your call centre anymore .
MM
Maria M's update27 Sept 2022, 08:33
Reviewer Update
I was expecting a call from vodacom as you had indicated , if no one was specifically assigned to assist me with the problem I have I will never be assisted . It will assist vodacom to make notes on the system about what should happen to our queries because I called everyday and I had different answers and frankly I don't see any supervision happening here because a supervisor would know how to resolve issues and fast . Come the 15th the will debit without blinking and I have been requesting for this matter to be handled before the 15th . I cannot pay the new contract if I don't have a device pls let them cancel please . I don't want to deal with your call centre anymore .