Bad service

So I am back here again after my email email complaint was ignored last month. I want to know why my bill has suddently escalated from R398 2 the ******* im viewing on my account. So I have decided I will take the courtesy to have my debit order bounce next month so that I can get some type of reaction from your end cause clearly me emailing to complain doesnt cut it anymore. Vodash**** is slowly taking the Jesus I have out of me and I hope you dont even attempt to call me regarding this just fix it and send email confirmation and dont worry I got all the time in the world if I dont get a resolution out of this next stop Ombudsman i'll be damn if ya'll are gona be giving me sh*****t service while I'm paying my hard earned money.