CK
Charmaine K
1 reviews | Active since Oct 2010
11 Apr 2021, 11:46
BAD SERVICE
You see a goal on your Vodacom App and when you do it - they do not give your Vodabucks. I have to contact them every single time to get my Vodabucks out of them. Today I phone because on the 8th I did a goal and now they said I did it and can not do it twice. Why will it stay on my goals if I already did it. They have to take it off because now we use I airtime to complete goals but we did not get our Vodabucks. The consultant I spoke to is very rude and unprofessional.
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Replies (1)Vodacom's replyOfficial
11 Apr 2021, 15:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2021, 15:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
