CK
Charmaine K

1 reviews | Active since Oct 2010

11 Apr 2021, 11:46

BAD SERVICE

You see a goal on your Vodacom App and when you do it - they do not give your Vodabucks. I have to contact them every single time to get my Vodabucks out of them. Today I phone because on the 8th I did a goal and now they said I did it and can not do it twice. Why will it stay on my goals if I already did it. They have to take it off because now we use I airtime to complete goals but we did not get our Vodabucks. The consultant I spoke to is very rude and unprofessional.

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2021, 15:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team