AH
Alan H
1 reviews | Active since Mar 2017
19 Mar 2024, 13:28
Bad service
Vodacom is useless. They keep shunting me around. I have been down this road last year and they still cannot get it right.
I had a contract for 1000MB down & 250MB up at an acceptable price. They renewed the contract at a higher price for half the speed, without discussing it with me.
Their call centre has me running around in circles, repeatedly confirming my details without resolving the issue. I have tried to sort this out and all I got was an e-mail saying the matter was resolved, without saying what the decision was.
Totally unacceptable.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
19 Mar 2024, 13:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2024, 13:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AH
Alan H's updateReviewer Update
19 Mar 2024, 13:51I have an awful feeling about this. The last time I had such shoddy help was from Raru when it was going bankrupt. Is this the beginning of the end?
AH
Alan H's update19 Mar 2024, 13:51
Reviewer Update
I have an awful feeling about this. The last time I had such shoddy help was from Raru when it was going bankrupt. Is this the beginning of the end?
AH
Alan H's updateReviewer Update
19 Mar 2024, 13:53I have an awful feeling about this. The last time I had such shoddy service was from Raru when it was going bankrupt. Is this the beginning of the end for Vodacom?
AH
Alan H's update19 Mar 2024, 13:53
Reviewer Update
I have an awful feeling about this. The last time I had such shoddy service was from Raru when it was going bankrupt. Is this the beginning of the end for Vodacom?
Vodacom's replyOfficial
20 Mar 2024, 07:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2024, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AH
Alan H's updateReviewer Update
22 Mar 2024, 10:33Thank you. When will I hear of your decision re my line speeds and my contract billing?
AH
Alan H's update22 Mar 2024, 10:33
Reviewer Update
Thank you. When will I hear of your decision re my line speeds and my contract billing?
AH
Alan H's updateReviewer Update
22 Mar 2024, 12:17Please just let me know by e-mail: do I get the service I want at a reasonable price or must I go elsewhere?
AH
Alan H's update22 Mar 2024, 12:17
Reviewer Update
Please just let me know by e-mail: do I get the service I want at a reasonable price or must I go elsewhere?