Bad service

Ive been battling since Jan 2021 with an upgrade Spoken to several agents. Oupa Palesa Victor Bongane Lindie Kopolong Westley Victor Keith Today Zama confirmed Keith didnt do his job!!! Ive requested the device they send to me via RAM must be collected on the 19th March to date NO collection Luckily they can see when I phoned on my itemized billing and I have the dates. Do NOT speak to anyone at the retentions dept those people have NO idea how to give client service. Lets hold thumbs that Zama will come through and help me. Im going to cancel my contract after nearly 20 years.