Bad service!!!!

I am so upset with VODACOM, I lost my phone…so I called in to do a sim swap. Then my nightmare started I was told ” Kindly note that our records show that your Vodacom account for this number is on pre-legal status. Kindly try calling our accounts team on *** and they will be able to best assist you. So I called the number but I requested me to punch in my ID only to be told that my number doesn’t exist, so I googled contact number for LEGAL department *** and I spoke to Sindilisile and she told me that the “pre-legal” would be removed after 2 hours and she was sorry as this mistake was not supposed to be there it’s their mistake. After 2 hours I called the number 132 and I spoke to a consultant who was not keen to hear my frustration then I insisted to speak to a manager and I was transferred to JIMMY who told me they can’t find my number as it was last used in 2018 so it could be to the new system they have so he will go check “ CARE SYSTEM” then he will revert but I am not important NO call…today the 09/03/2023 I called in the morning I spoke to Keneilwe and she tells me the very same thing that my number doesn’t exist so i told her I spoke to jimmy and all the number she is trying to transfer to I have dealt with them. She insisted to transfer me to “subscriber collection” and assured me she will call me back to check up on me bear in mind this call was done at 09:00am but I couldn’t find joy as the voice prompt requested my ID once I punched it told me no records. so now at 11:30 keneilwe NKANKI only now to check up on me, so to show that this company doesn’t care about US clients they will drag their feet despite telling them how many times I called and my frustration level. Her excuse is she had other calls on queue so for her to escalate my query to her supervisor since she had other calls was not important right? Now she calls me to ask did I come right with my query like really?

On the lighter note I called in again being desperate ***4 and I went to customer service. I was answered by this wonderful gentleman by the name of ZAMA, he paid attention to my query and he did everything in his power to assist me. I was ready to port my number but this guy proved me wrong that their other employees that have a positive attitude, I really appreciate his so much and he dealt with problem hardly 10 minutes whilst Jimmy and Keneilwe failed dismal.

So this prove to me they s don’t care about clients and not taking our frustration as serious as they should. Customer service will do everything to make a client feel happy after every call. But I didn’t have that with the other 2 and has left a bad taste in my mouth.