MR
Mondli R

1 reviews | Active since Dec 2015

12 Sept 2023, 07:49

Bad service

Hi guys,

Someone from Vodacom used my personal details to open up a contract without my knowledge or consent.

I've been emailing your customer support people since February without any success. This affects my credit score as it appears I app**** for credit when I didn't. I've never had a Vodacom contract, and I don't understand who would be doing so.

The hard search was done on the 26th of January.

Regards,

0
Replies (1)
Vodacom
Vodacom's reply12 Sept 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team