Bad service

Long story short, I app**** for fibre late last year only to get told they (Vuma) were not allowed to service our estate, now the body corporate allowed them from Nov 1. I didnt know the old order was still active and went ahead to get a new ISP, now they cant finalise the order cause the line still belongs to Vodacom, what is frustrating is that I am still waiting for the line to be released since Wednesday. So if indeed you were on top of your game, why almost a week later I still have not heard from you, let alone received the router so that I can continue getting wifi?