Bad service

I went to the Vodacom shop on sunday 23/02/2025 to do my contract sim card and the guy there took all my documents and including my bank statement saying he will send in and wait for approval and approval should be done same day in few hours

But he never contect me then i phone in next day to find out and he said still in painding

I waited 3 days and phoned to find out even snd him voice note but he never bother to anwser me or contact me back

Then after few days later i went in the shop to find out on Friday at 7:30 shop spouse to close at 8 but the girl there said your contact iş approved but we switched off our system thats why we can’t help u today U need to come tomorrow to get the sim card

I drove again today all the way frome Durbanvill to them like 25 minutes

When i got there same girl said u request is not approved it’s still painding

Then i ask her why u said yesterday it’s approved she reply I didn’t check yesterday our

What type of service they are giving there?they have no idea about our time and our money to get to the shop all the way

Please Vodacom sort this issue out