Bad Service

I have been due for an upgrade since December 2014. I phoned today for the first time to enquire on the current deals available for me to upgrade.<br> <br> I was informed that due to my bad conduct on my account that I would have to pay in over R4000.00 to get the deal that I want.<br> <br> This annoys me to no extend seeing that I have implemented a debit order last month and enquired from the lady if she had my new FNB Banking details which she assured me she did, just for it not to be the case and I had to phone in yet again to change my banking details and had to pay via EFT. <br> <br> Secondly, I have but never received an actual statement from Vodacom after advising for many years now that this is the case, yet again I had been phoning in for my amout outstanding every month and then ensured payment was made before the 7th. The MMS that they send you each month is not an accurate reflection of your bill and if you do pay that amount your line is disconnected because you have not paid the full amount due.<br> <br> So due to your bad service I have to be continously penalised, even with the \upgrade"that you offer.<br> <br> I would like for this to be escalated and fair action taken."""