Bad service

Over the past few weeks, my signal has been greatly affected for both my mobile phone and my ****le. I have sent emails, dealt with customer service, and went to visit a branch and all 3 give different information.

The reason for my anger was when I went to the Vodacom4U in Bryanston looking for assistance and the agent who assisted me contacted customer care. They both started laughing regarding my request and I could not make sense of what was being talked about as they spoke in another language. I was then advised that I will be contacted 72 hours after I spoke to Customer care the day before who did not log a ticket for me after they said they would and now I had to wait longer. I was then reminded that I'm not contracted which made me feel like Vodacom only cares about their contracted clients and not their prepaid as well. I have been with Vodacom for years.

I was called the following day and was advised that the fault is with Vodacom in both my home town and the new place I moved to and that the area I moved to does not have enough towers in the area. The towers are congested from their side and that it can take between 2 months to 2 years before more towers are allocated.

I then asked why am I paying for a service that I cannot use then and was told that it will be cancelled with no fees charged IF Vodacom cannot provide me with the 4G service, which they cannot. As I cannot make calls to family or clients, I cannot load mails and when it does load it takes incredibly long before anything happens, nor can I open a simple google document. I have to work from home after work and on weekends where I have to use a VPN what tracks that I am online and working. It disconnects every 20min and it takes at least 10min to a connection of 1 bar going again. I have also been told that my account cannot be created because the unused that gets relocated to the next month? What am I going to do with relocated data that cannot be used as it should be?

I have received a mail stating that my queries have been resolved, however, I am still on 1 bar of the signal as well as my wifi disconnecting every 15min to 20min.

Nobody is taking this seriously or giving me alternative options for a service I pay for just because its a prepaid phone number and I pay a small amount for the wifi. The self-help options are horrifying and the TOBI bot does not work when requestion for a "human" to get in contact with you.

Absolutely horrible service from the so-called "best service provider in SA"

I have 3 reference numbers all saying resolved however I am still struggling.