Bad Service

I upgraded my phone online on 23/2 and I have received my new phone which I am very happy with -however I also changed my contract type from a blackberry contract to a u choose contract which I was told would start on 1/3.<br> However since then it seems that nobody at Vodacom is able to get this done and after numerous emails I keep getting the same response-see below - I was also told that I am will not be held responsible for extra charges because I am being forced to use the old contract but I see the balance keep going up every day.<br> I need this to get sorted out asap.<br> <br> Dear Louis Fourie<br> <br> Thank you for verifying your account details successfully.<br> <br> As per our telephonic conversation on the number *** earlier, please see the following.<br> I have logged a call to our Contract Billing support back office regarding our systems still showing your old package. Your reference number in this regard is S3-8Z321-1REBZ. Further feedback should be given to you within 24 to 48 hours. You may contact us again so that we may follow up on this matter if you have not received any feedback by then.<br> Regards,<br> Junaid Hansby<br> Customer Care<br> eService Team