JT
Jacques T
1 reviews | Active since Feb 2012
06 Apr 2016, 18:04
Bad service
Phoned call centre from airport on Monday 4:30pm to ativate roaming. Phone was cut off twice while the call attendant was waiting for the system. The one consultant didn't ask me which countries I was going to, and on the second call the consultant told me to pay R 5000 into a bank account at a vodacom branch, and that that is the only method to activate roaming. When I declined and told him my wife was sitting next to and getting het roaming activated as we speak, he quickly changed his tone and said he will activate it, then a few minutes later I was cut off again. <br> <br> Had to board the plane and hence still no roaming.
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Replies (1)Vodacom's replyOfficial
07 Apr 2016, 06:43Hello J7dutoit,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2016, 06:43
Official
Hello J7dutoit,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Best regards,
