MG
Muziwandile G
1 reviews | Active since Oct 2021
18 Oct 2021, 10:03
Bad Service
Vodacom, worse service ever. I have been struggling with them since May over connectivity on their LTE and the ****le since fiber is still being connected. Just to activate and connect the ****le that was sent to me, it took them two months. I have been getting different stories from each consultant on their fiber line whenever I enquire. Their support service on Twitter, must just be removed because it serves no purpose. It is just automated to get details and thereafter, "Please be patient our team will be in touch for feedback" forever. Their complain email is also not assisting customers as one does not get even a reply.
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Vodacom's replyOfficial
18 Oct 2021, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2021, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MG
Muziwandile G's updateReviewer Update
18 Oct 2021, 12:18Unfortunately, that is all Vodacom does, reply publicly and does nothing privately to the affected customers. They have become too big (arrogant) for their clients.
MG
Muziwandile G's update18 Oct 2021, 12:18
Reviewer Update
Unfortunately, that is all Vodacom does, reply publicly and does nothing privately to the affected customers. They have become too big (arrogant) for their clients.