Bad service

Unacceptable Hi have been trying to get my tab1 fixes through the insurance i took out with vodacom for more then 4 months. I went to vodacom cresta during lockdown and the service wqs shocking, i was rold by the gentlemen and i quote "its not his job, and he doesnt know why i was sent there", when righting up the form i told the gentleman that its under my wifes cell number which he told me its fine i can give my details, he told me that there is no insurance, so i told him send it through anyway lets see. After back and forth i got the quote which was put through under warranty. I called vodacom again which i was told there is insurance. Vodacom sent the tab back, i went back to cresta to complete the docs correctly. Again vodacom declined the quote, i called then i was told that this under my name and not my wifes and that i can call the vodacom insurance, they told me that vodacom repairs must call them so they can explain. The day therafter the tab was aent back. I once again got a call from cresta which i explained the whole situation once again. Loan and behold they declined it again which tge added the insurance under my name and not my wifes. The vodacom repairs centre is absalute useless and dont have any care for their clients. Please can someone with knowlege of these two teams.