Bad service
After a month of struggling i finally received the router but now i am supposed to wait again for it to be activated. I called vodacom. They said someone would call me to install. No has still. Reference number sr***. I am so fed up with vodacom. It seems they could care less.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
28 Jul 2023, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2023, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
's updateReviewer Update
28 Jul 2023, 12:25I still have no internet. I called them on the fibre line and they say its active. But still no internet. I cant explain how frustrated i am with vodacom. I give up honestly.
's update28 Jul 2023, 12:25
Reviewer Update
I still have no internet. I called them on the fibre line and they say its active. But still no internet. I cant explain how frustrated i am with vodacom. I give up honestly.
's updateReviewer Update
28 Jul 2023, 12:25Worse customer service ever.
's update28 Jul 2023, 12:25
Reviewer Update
Worse customer service ever.
's updateReviewer Update
28 Jul 2023, 13:02I called again and spoke to Zikhona. She couldnt assist. Transferred me to sales. She couldnt assist. What the hell am i supposed to do. They transferring from pillar to post. Only option now is to cancel
's update28 Jul 2023, 13:02
Reviewer Update
I called again and spoke to Zikhona. She couldnt assist. Transferred me to sales. She couldnt assist. What the hell am i supposed to do. They transferring from pillar to post. Only option now is to cancel
's updateReviewer Update
02 Aug 2023, 12:43Actually i called like five times last week. Only when i said i want to cancel was it resolved. After more than a month. Vodacom service really sucks.
's update02 Aug 2023, 12:43
Reviewer Update
Actually i called like five times last week. Only when i said i want to cancel was it resolved. After more than a month. Vodacom service really sucks.
's updateReviewer Update
02 Aug 2023, 12:43Would not recommend
's update02 Aug 2023, 12:43
Reviewer Update
Would not recommend
's updateReviewer Update
02 Aug 2023, 12:44Its a bit late if they are trying to call now
's update02 Aug 2023, 12:44
Reviewer Update
Its a bit late if they are trying to call now