SA
Sulayla A
1 reviews | Active since Oct 2019
07 Feb 2025, 10:04
Bad service
I am so frustrated with Vodacom Fibre services, I'm calling everyday to have my wifi setup..without success. Vodocom still send me my billing for services that I'm unablle to use...I have been a loyal customer for over a decade. The trust is broken..I already cancelled 4 lines..and this was the last attempt to get some service.. Mr Zondo was rhe only person that was so helpful and he's been trying to help me..I hope you employ more people like him. I dont want speak to no other consultant accept Mr Zondo. Ask him to give me a call directly
Call on *** Name Soraya Pretorius
Im looking for feedback within today...
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Replies (2)
Vodacom's replyOfficial
07 Feb 2025, 10:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2025, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SA
Sulayla A's updateReviewer Update
08 Feb 2025, 22:25Good evening
We have not been contacted as yet, and been awaiting for assistance. I would like a manager or someone senior to assist with my case as im not being taken serious enough. What is worse is i was sent a bill to pay but i haven't received any service. I am someone that been with vodacom for many many years and havent missed a payment today im being treated like this. Its like my money was enough but now its not anymore.
We have not been contacted as yet, and been awaiting for assistance. I would like a manager or someone senior to assist with my case as im not being taken serious enough. What is worse is i was sent a bill to pay but i haven't received any service. I am someone that been with vodacom for many many years and havent missed a payment today im being treated like this. Its like my money was enough but now its not anymore.
SA
Sulayla A's update08 Feb 2025, 22:25
Reviewer Update
Good evening
We have not been contacted as yet, and been awaiting for assistance. I would like a manager or someone senior to assist with my case as im not being taken serious enough. What is worse is i was sent a bill to pay but i haven't received any service. I am someone that been with vodacom for many many years and havent missed a payment today im being treated like this. Its like my money was enough but now its not anymore.
We have not been contacted as yet, and been awaiting for assistance. I would like a manager or someone senior to assist with my case as im not being taken serious enough. What is worse is i was sent a bill to pay but i haven't received any service. I am someone that been with vodacom for many many years and havent missed a payment today im being treated like this. Its like my money was enough but now its not anymore.