Bad Service

Being with Vodacom for over 20 years. I went into a Game store- Mall of the South- (for a new device on current contract), store assistant could not assist as she was unable to access the system due to the NEW system (3D) not being available to Game stores as yet. Assistant then tried to phone the call centre to load this on the system - waited for 40 minutes no answer, she then suggested I go to the Vodacom store in the centre load the contract and then do a 'deal swap' - the store would not do this - they said contract would still not be accessible, I left and asked her to try and phone again later - she called me the next day to say that they would not load it over the phone and she had to send my documents in so I now have to wait another day. Why should the customer have to wait??? Why has the system not being rolled out to the stores? The contract I want cannot be done in a Vodacom store it is a Game special.... resulting in me having to waiting for days on end when I in fact needed the item for use that same day. All this for a Tablet on contract for R49??? Am I being unreasonable?? 2 hours of customers time wasted.